1. Overview
TechMartt is committed to ensuring customer satisfaction with high-quality mobility products and a transparent returns process. This policy outlines our guidelines for refunds, cancellations, and product returns.

2. Payments
All transactions are processed through Peach Payments, our secure payment gateway. Payments can be made using credit cards, debit cards, and other supported payment methods.

3. Order Cancellation

3.1 Before Shipment
 Customers can cancel their order free of charge if the order has not been shipped.
To cancel, contact our customer service team via email at support@techmartt.com or call our helpline at +27786804013
– Cancellation requests will be processed within 24-48 business hours.

3.2 After Shipment
– Once an order has been shipped, cancellation is no longer possible.
– Customers may return the item according to our return policy (Section 5).

4. Refund Policy

4.1 Eligibility for Refunds
– Refunds are processed for:
– Damaged or defective products received
– Incorrect items shipped
– Products returned within the specified return window

4.2 Refund Methods
– Refunds will be credited to the original payment method used during purchase.
– Processing time for refunds is 5-10 business days after approval.
– Refund amount will include the product cost but exclude original shipping charges.

4.3 Non-Refundable Items
– Customized or personalized mobility products
– Hygiene and medical accessories
– Software and digital products
– Opened batteries and charging accessories

5. Return Process

5.1 Return Eligibility
– Products must be returned within 30 days of the original purchase date.
– Items must be:
– In original, unused condition
– Complete with all original packaging
– Accompanied by the original invoice/receipt
– Free from any damage or signs of use

5.2 How to Initiate a Return
1. Contact customer service at returns@techmartt.com
2. Obtain a Return Merchandise Authorization (RMA) number
3. Pack the item securely in its original packaging
4. Include the RMA number and original invoice
5. Ship the item to the provided return address

5.3 Return Shipping
– Customers are responsible for return shipping costs
– We recommend using a trackable shipping method
– TechMartt is not responsible for items lost in transit during returns

6. Exchanges

6.1 Exchange Conditions
– Exchanges are available for:
– Incorrect size
– Preference change
– Manufacturing defects
– Exchanges must be requested within 14 days of receiving the original product

6.2 Exchange Process
– Follow the same process as returns (Section 5.2)
– Additional shipping costs may apply for exchanges

7. Warranty
– Mobility products come with manufacturer warranties
– Warranty terms vary by product and manufacturer
– Warranty information is provided with each product

8. Special Conditions

8.1 Mobility Aids and Medical Devices
– Due to hygiene and safety regulations, certain mobility aids and medical devices are subject to stricter return conditions
– Some products may have limited or no return eligibility

 8.2 Packaging and Inspection
– All returns are subject to inspection upon receipt
– TechMartt reserves the right to reject returns that do not meet our conditions

9. Contact Information
– Customer Service: support@techmartt.com
– Returns Department: returns@techmartt.com
– Business Hours: Monday-Friday, 9 AM – 5 PM

10. Policy Updates
– TechMartt reserves the right to modify this policy at any time
– Current policy is always available on our website

11. Disclaimer
This policy is designed to protect both our customers and TechMartt. By making a purchase, customers agree to these terms and conditions.

Last Updated: 25 November, 2024